Established 1995

(585) 421-0880

Rochesters Premire Exterior Contractor

Frequently Asked Questions

Q: How do I obtain an estimate?
A: Call our office and a Project Manager will be scheduled to provide a proposal within 7 working days.

Q: When and how do I receive a proposal?
A: Within a week of the scheduled estimate you will receive a packet in the mail with our company information, proposal and product information.

Q: How do I initiate a contract?
A: Sign and return the contract portion of the proposal. The office will acknowledge receipt of the proposal and add your job to the schedule. The proposed date is subject to change due to weather.

Q: How do I decide on product? (Shingles/Siding)
A: Upon receiving a signed contract one of our project managers will provide you with a choice of materials that can be used for job.

Q: Do you offer financing?
A: Yes. Currently offered through Wells Fargo Financial - 6 months NO Interest with approved credit.

Q: Is a deposit required?
A: No, when our work is complete an appointment will be made with the project manager to schedule a “walk through” to be sure you are happy with the completed job. At this time the project manager will provide warranties for the job and you will receive your invoice. Payment is expected in full either with cash or check made out to Ontario Exteriors Inc.

Q: What kind of warranties are offered?
A: Yes, In addition to Manufacturer’s warranty, we offer a 25 yr. Golden Pledge Workmanship warranty through GAF as well.

Q: Is OEI fully insured?
A: Yes. We offer $7 million of liability insurance and worker's compensation insurance for all employees as well.

Q: Do I pay sales tax?
A: Projects which constitute at least 50% of your roof or siding are considered a Capital Improvement and a Capital Improvement Certificate needs to be filled out. Anything less than 50% is a repair and is taxable.

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